MELBOURNE, Australia--(BUSINESS WIRE)--Nov. 12, 2015--
WEX (NYSE:
WEX), a leading provider of corporate payment solutions, today announced
it was recognised by the Customer Service Institute of Australia as the
2015 Victorian Winner of the Service Excellence in a Contact Centre
under 100 employees category, and the runner up in the National Award.
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“The Australian Service Excellence Awards are more and more competitive
each year, and this year saw an incredibly high standard. Each winning
individual and organisation should be very proud of their achievement.
Their award is testament to their commitment to customer service
excellence and passion for creating great customer experiences,” said
Anouche Newman, CEO of the Customer Service Institute of Australia.
This is the first year WEX Australia has participated in the annual
Service Excellence Awards. The Customer Service Institute of Australia
first began recognising the commitment to service excellence of
individuals and organisations over 14 years ago. Its annual Australian
Service Excellence Awards has grown to be the premier multi-industry
customer service excellence awards in Australia.
"We are extremely proud of our Contact Centre team for being recognised
as one of the best call centre teams in Australia,” said Greg Drumm,
Managing Director of WEX Australia. “WEX is dedicated to continuous
improvement and delivering exceptional care to our customers. We
consider this part of our business crucial to our success and this award
reinforces our commitment and the impact of our team's efforts.”
Endorsed by the International Council of Customer Service Organisations,
the Awards are internationally recognised, with Australian winners
automatically becoming finalists in the International Service Excellence
Awards.
The Australian Service Excellence Awards showcase the highest
achievement in customer service. Reaching the finals and winning an
award illustrates the high standards of management, training and
commitment to excellence within those organisations.
About Customer Service Institute of Australia
The Customer Service Institute of Australia is Australia’s peak customer
service organisation. CSIA delivers frontline customer service training
plus Certificates and Diplomas in Customer Service Management for Team
Leaders and Senior Customer Service Managers. Founded in 1997, the CSIA
is dedicated to the professional development of organisations and
individuals in customer service.
For more information about the 2015 Australian Service Excellence
Awards, visit: http://www.csia.com.au/awardsrecognition.
About WEX Inc.
WEX Inc. (NYSE: WEX) is a leading provider of corporate payment
solutions. From its roots in fleet card payments beginning in 1983, WEX
has expanded the scope of its business into a multi-channel provider of
corporate payment solutions representing more than 9 million vehicles
and offering exceptional payment security and control across a wide
spectrum of business sectors. WEX serves a global set of customers and
partners through its operations around the world, with offices in the
United States, Australia, New Zealand, Brazil, the United Kingdom,
Italy, France, Germany, Norway, and Singapore. WEX and its subsidiaries
employ more than 2,000 associates. The Company has been publicly traded
since 2005, and is listed on the New York Stock Exchange under the
ticker symbol “WEX.” For more information, visit www.wexinc.com
and follow WEX on Twitter at @WEXIncNews.
Photos available upon request
View source version on businesswire.com: http://www.businesswire.com/news/home/20151112006264/en/
Source: WEX Australia
WEX Australia
Susan Nicholson, 0451 373 847
Director – Product
and Marketing
susan.nicholson@wexaustralia.com